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information technology infrastructure library or itil is a must-have it certification in service management. it is a collection of best practices for improving and establishing itsm processes, principles, roles and practices. itil was originally published in the 1980s as a series of books and it became a part of the axelos portfolio of certification in … continue reading "what is the itil 4 course and why do you require it?"
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itil stands for information technology infrastructure library. it’s a global framework containing the best practices in it service management which: the itil® certification scheme provides a modular…
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itil® foundation training course – hdi
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